Customer Service

Shipping & Delivery

Please allow 1-2 working days for shipment.  Backordered items are shipped immediately upon arrival.  Shipping and Tracking information will be forwarded to you at the time of shipment.  Please order early to ensure availability during heavy shipping seasons.  The last ordering day for 2012 is Thursday, June 28 for USPS Priority or UPS 2-Day shipment, and Sunday, July 3 for UPS Overnight shipment.

Privacy & Security

PRIVACY NOTICE
This privacy notice discloses the privacy practices for this website.  This privacy notice applies solely to information collected by this website.  It will notify you of the following:

1.  What choices are available to you regarding the use of your data.   
2.   The security procedures in place to protect the misuse of your information.  
3.   How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the id information to anyone.

We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control of Your Information
You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via the email address or phone number given on our website:

  1. See what data we have about you, if any.
  2. Change/correct any data we have about you.
  3. Have us delete any data we have about you.
  4. Express any concern you have about our use of your data.

Security

We take precautions to protect your information.  When you submit sensitive information via this website, your information is protected both online and offline.

Whenever we collect sensitive information (such as credit card data) that information is encrypted and transmitted in a secure way.  You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the checkout web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 918-960-7284 or via email ken@pyroworks.us.

Returns & Replacements

We want you to enjoy our products.   If you are not completely satisfied with your purchase you may return your item  within 7 days of receipt in their original packaging and unused. Please notify us via email before the return.  The client is responsible for returning the item to us. Sorry, shipping costs will not be refunded.  Credit issued will not include original shipping and insurance charges. We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged or worn. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with is positive.

Ordering
  1. Find a product
    Type a keyword in the search box on the top of each page or browse the product range by clicking on the different product group buttons.
  2. Select it
    Click the "Add to Cart" link to add the item to your shopping cart. If you change your mind, you can always remove it later. A page will load displaying all the items currently in your shopping cart. You can select more products if you like by clicking on the "Click here to add more products to your order" link, or if you're ready to check out, click the "Continue to secure checkout" link.
  3. Create/access your shopping account
    Fill in your details and create a shopping account with Pyroworks.us. Your information will be saved so that next time you shop; all your details will be filled in for you. If you are a returning shopper, you can login straightaway with your email and password.
  4. Double-check the current items in your basket
    Double-check your shopping basket contents one last time and continue to the secure checkout.
  5. Make your purchase
    Check your order details. Choose a delivery option. Enter your payment details. We welcome these payment options  - Visa, Mastercard, and Discover. Tell us where to deliver it. Click the "Submit Order" button to complete your transaction.
  6. Confirmation
    We'll send you an e-mail confirming your order. This will list the products you have ordered, their price breakdowns, delivery charges, an order number and all the details you will need in case you need to contact us regarding your order.
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Payment, Pricing & Promotions

Payments
We Accept Payment via Major Credit Cards – Visa, Mastercard and Discover. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.

Promotions & New Products
Promotions and NEW products will be available time to time.  Follow us on Facebook, Twitter, and our blog.

Viewing Orders
You may view the status of your current order anytime. We want to make using our site easy.  Please contact us with any questions.
Updating Account Information
You may update your customer account information at any time.   We want to make using our site easy.  Please contact us with any questions.